TERMS OF SERVICE

Last updated: October 12, 2026

OVERVIEW

Welcome to CozyBuddies! These Terms of Service govern your use of our website and the services we provide through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to CozyBuddies. By visiting our website or purchasing a product from us, you agree to these Terms and our applicable store policies.

Please read these Terms carefully before using our website. If you do not agree with them, please do not use our services.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our website for unlawful purposes, attempt to interfere with its security or operation, or misuse our services.

We reserve the right to restrict access to our website where reasonably necessary to protect our store, customers, or services, subject to applicable law.

2. PRODUCTS AND PRODUCT INFORMATION

We aim to display our products and their descriptions as accurately as possible.

Product images, colours, and appearances may vary slightly depending on your screen, device, lighting, or other factors.

We make reasonable efforts to ensure that product descriptions and information are accurate. If you have questions about a product before purchasing, please contact us through our Contact Us page.

3. PRICES AND PAYMENTS

Product prices and applicable shipping charges will be displayed during the purchasing process.

Prices, promotions, and product availability may change without prior notice, subject to applicable law. Any changes will not affect an order that has already been accepted, except where legally permitted.

Payment must be completed using an available payment method offered at checkout. Payments may be processed by third-party payment providers under their own applicable terms and policies.

You agree to provide accurate billing, shipping, and payment information when placing an order.

4. ORDERS AND ACCEPTANCE

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse or cancel an order where legally justified, including in cases of suspected fraud, pricing errors, product unavailability, or inaccurate order information.

If a payment has been collected for an order that is subsequently cancelled, any applicable refund will be processed in accordance with applicable law.

5. SHIPPING AND DELIVERY

Shipping options, costs, and estimated delivery information will be provided where applicable during the purchasing process or on the relevant product page.

Delivery estimates are not guarantees unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, customs processing, weather, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information.

Nothing in these Terms excludes any delivery obligations or consumer rights that apply under the law.

6. RETURNS, REFUNDS, AND CANCELLATIONS

Our Return and Refund Policy explains how to request a return or refund.

Your statutory consumer rights, including applicable cancellation and withdrawal rights, remain unaffected by these Terms.

If you receive a damaged, defective, or incorrect item, please contact us through our Contact Us page so we can review the issue and explain the available options.

7. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to CozyBuddies, unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially use our website content without prior permission, except where permitted by law.

8. THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or services.

We do not control third-party websites and are not responsible for their content, policies, or practices. Your use of those services may be subject to separate terms and privacy policies.

9. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

Maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

10. LIMITATION OF LIABILITY

To the extent permitted by applicable law, CozyBuddies will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable statutory consumer rights, liability for fraud, or other liability that cannot legally be excluded.

11. PRIVACY

Your personal information is handled in accordance with our Privacy Policy, which explains how information is collected, used, stored, and shared.

12. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, services, or legal requirements.

The updated version will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not retroactively remove rights that customers already have.

13. GOVERNING LAW

These Terms are subject to the applicable laws governing the transaction and our business.

Nothing in these Terms removes any mandatory consumer protections that apply to you under the laws of your country or region.

14. CONTACT US

If you have any questions about these Terms, please contact us through our Contact Us page.

Thank you for choosing CozyBuddies.