Shipping Policy

At CozyBuddies, we want your shopping experience to be as smooth and enjoyable as possible. This Shipping Policy explains how we process and deliver orders.

Order Processing

Orders are generally processed within 1–2 business days after they are placed.

Processing times may vary during busy periods or due to circumstances outside our control.

Shipping Times

Our estimated delivery time is 7–15 days after an order has been processed.

Please note that this is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on your location, shipping provider, customs procedures, and other circumstances outside our control.

International Shipping

CozyBuddies serves customers internationally. Available shipping destinations, shipping options, and any applicable shipping charges will be shown during checkout where available.

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country. [VERIFY: Confirm which party is responsible for these charges and what customers must be told before checkout.]

Order Tracking

[VERIFY: Confirm whether tracking is available for all orders, some orders, or no orders.]

If you have questions about the status of your order, please contact us through our Contact Page, and we will do our best to help.

Delays and Delivery Issues

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur due to shipping conditions, customs, or other unexpected circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us at our Contact Page. We will work with you to review the situation and determine the appropriate next steps.

Incorrect or Damaged Orders

If your order arrives damaged or you receive an incorrect item, please contact us through our Contact Page and explain the issue. Photos may help us assess the situation.

We will work with you to find an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable consumer law.

Contact Us

If you have any questions about shipping or your order, please visit our Contact Page. We will be happy to assist you.