Refund policy
Return & Refund Policy
At CozyBuddies, your satisfaction matters to us. If something is not right with your order, please contact us so we can work together to find a suitable solution.
14-Day Return Period
You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws and any legal exceptions.
If you wish to return an item, please contact us through our Contact Page before sending anything back. We will explain the next steps and confirm whether a return is required.
Please do not send items to an address without receiving return instructions from us first.
How to Request a Return
To request a return or report an issue with your order:
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Visit our Contact Page.
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Include your order number and explain the reason for your request.
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If the item is damaged or incorrect, please include photos where possible.
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We will review your request and work with you to determine the appropriate solution.
Depending on the circumstances, a return may not be necessary.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible through our Contact Page.
We will review the issue and work with you to find an appropriate solution. This may include a replacement or a refund, depending on the circumstances and applicable consumer protection laws.
In some cases, we may be able to resolve the issue without requiring you to return the product. However, this will depend on the individual situation and should not be understood as a guarantee.
You will not be required to give up any mandatory consumer rights by contacting us or following our support process.
Return Shipping Costs
Return shipping costs depend on the reason for the return and the consumer protection rules that apply to your purchase.
For a return because you have changed your mind, return shipping costs may be your responsibility where permitted by applicable law and where this requirement has been properly communicated before purchase.
If an item is faulty, damaged, or incorrect, CozyBuddies will handle return shipping costs where required by applicable law.
Please contact us before returning an item. We will confirm the applicable instructions and costs for your situation.
Refunds
Once we have reviewed your request, we will inform you of the agreed next steps.
If a refund is approved, it will generally be issued to your original payment method, subject to applicable law and payment processing times.
Where a return is legally required before a refund can be completed, we will explain the process to you. Any refund required by law will be handled within the applicable legal timeframe.
Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, a replacement may be offered where appropriate and permitted by law.
Please contact us first so we can assess your situation and discuss the available options.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible through our Contact Page.
Whether an order can be cancelled may depend on its processing and shipping status and applicable consumer law. We will review your request and explain the available options.
Nothing in this section limits any cancellation or withdrawal rights you may have under applicable law.
Contact Us
If you have questions about returns, refunds, replacements, or cancellations, please visit our Contact Page.
We will do our best to work with you and find a fair solution.